Patient Experience Coordinator (Full-Time) – Executive-Level Administrative Role in Medical Practice

About Us

Gotham Footcare is NYC’s premier minimally invasive and cosmetic foot center. We are a fast-paced, highly structured private medical practice with a polished, patient-focused service model.

We are seeking a warm, intelligent, and dependable Patient Experience Coordinator to oversee front desk operations and support surgical scheduling.

This is a permanent, long-term role for someone seeking stability and growth in a high-accountability environment.

Schedule & Availability

This is a full-time, on-site position (40 hours per week).

Office hours are:

• Monday & Friday: 7:45 AM – 6:00 PM

• Tuesday, Wednesday & Thursday: 7:45 AM – 7:00 PM

• Occasional Saturdays: 9:00 AM – 2:00 PM

Candidates must be available to work within these business hours, including shared closing shifts as part of the team schedule.

Consistent availability and reliability are essential.

Responsibilities

• Manage physician calendars and appointment flow

• Oversee front desk operations and patient experience

• Handle patient communication (phone, email, text)

• Support surgical case coordination

• Ensure smooth daily operations and patient flow

• Drive patient satisfaction and 5-star reviews

• Maintain a polished, professional front-of-house presence

This is not a passive reception role. You are the operational anchor of the office.

Ideal Background

• 2+ years in executive assistant, corporate administrative, hospitality, high-end retail, or medical office experience

• Strong organizational and communication skills

• Comfortable in fast-paced, structured environments

• Professional presentation and demeanor

• Excellent attendance and punctuality

Medical experience is welcome but not required.

Compensation & Benefits

• $60,000 base salary

• Monthly performance bonuses up to $1,500

• Total potential compensation up to $78,000

• 10 PTO days

• 7 paid company holidays

• Health insurance

• 401(k) with company match

Who Thrives Here

• Warm but professional

• Calm under pressure

• Detail-oriented

• Highly dependable

• Takes ownership without supervision

• Values structure and consistency

We evaluate reliability and performance closely during the introductory period.

How to Apply

Please submit your resume along with a short paragraph explaining why you are seeking a long-term, stable role in a high-accountability environment.